Hiring an electrician is often a necessity, whether for a new installation, repair or upgrade. However, working with an electrical business can sometimes be a frustrating experience. As a customer, you want transparency, reliability and quality work. Unfortunately, many people encounter issues that make the process more stressful than it should be. Here are some of the most common frustrations customers have with electrical businesses and how to avoid them.
High Prices and Unexpected Costs
One of the biggest concerns when hiring an electrician is the potential cost. Many customers are shocked when they receive a final bill that is significantly higher than the original estimate.
How to Avoid It:
- Always ask for an estimate before agreeing to any work.
- Request a breakdown of costs to understand what you are being charged for.
- Confirm if there are potential additional charges before work begins.
- Compare quotes from multiple electricians to ensure fair pricing.
Poor Communication
It can be incredibly frustrating when an electrician is hard to reach or fails to keep you updated on your project. Poor communication leads to confusion and wasted time.
How to Avoid It:
- Ask upfront how they prefer to communicate (phone, email, text).
- Set expectations for updates and ask for regular progress reports.
- Don’t hesitate to follow up if you feel you’re being ignored.
Missed Appointments and Late Arrivals
Another potentially frustrating situation is when you set aside time out of your busy schedule for an appointment, only to have the electrician show up late – or not at all.
How to Avoid It:
- Confirm the appointment a day in advance.
- Request a time window for arrival and ask for updates if they’re running late.
Messy Workmanship
Electrical work can sometimes leave behind a mess – dust, debris or even damage to your property. No one wants to get stuck with clean up after they’ve already engaged an electrical business in an expensive project.
How to Avoid It:
- Before hiring, ask if they clean up after completing the job.
- Request that protective coverings be used to prevent damage.
- Inspect the area before they leave and address any concerns immediately.
Poor Quality Work
Bad electrical work can lead to safety hazards, costly repairs and the inconvenience of having to call another electrical business to fix the issue.
How to Avoid It:
- Hire a licensed, insured, and experienced electrician.
- Ask for references or read reviews from previous customers.
- Request a warranty for the work performed.
Lack of Permits and Code Violations
Some electricians may cut corners by not obtaining the necessary permits, which can cause problems if you sell your home or have an inspection.
How to Avoid It:
- Ask upfront if permits are required and who is responsible for obtaining them.
- Request documentation for any permits and approvals.
- Work only with licensed professionals who stay up to date on regulations.
Are All Electrical Businesses Basically the Same?
In a word, no. Like any industry, some electrical businesses prioritize their own convenience and billing over the needs of their customers. But finding a reliable and professional electrician is possible.
In Utah, Professional Electrical Services, or Pro Electric, has been providing expert electrical services to customers along with Wasatch Front for more than 30 years. The company offers a broad range of services for homebuilders, homeowners, commercial builders and business owners, including:
- New Construction Wiring – Comprehensive electrical system installations from new homes to detached garages.
- Remodeling Projects – Electrical upgrades and modifications to accommodate redesigned spaces.
- Home Automation – Low voltage and home automation to provide modern conveniences.
- Storm Damage and Disaster Recovery – Addressing and repairing electrical issues resulting from severe weather events.
- Warehouse Buildouts – Seamless integration of electrical systems into expanded areas.
- Energy-Efficient Improvements – LED lighting, automation and smart control system installations.
- Equipment Additions – Adding new manufacturing equipment to meet the needs of a growing business.
- And much more….
Pro Electric takes pride in delivering top-quality electrical services to the Utah community, as evidenced by the company’s numerous 5-star Google reviews. As a family owned and operated electrical business, Pro Electric’s mission is to provide prompt, dependable and cost-efficient electrical services so the company’s customers can fully enjoy their powered conveniences. To learn more, contact the Pro Electric team or call 801-973-8381.